Hey, no worries! Please feel free to contact us if you can’t find your answer in the FAQ below.
: We offer FREE SHIPPING on all US orders.
We operate under Pacific Time and our shipping carrier (USPS) will ship on all weekdays (Monday – Friday) and Saturdays. The only exceptions are on Postal holidays.
Orders submitted on weekdays before 12 AM PT are processed and shipped the next business day.
Orders submitted on weekends are processed on Monday.
Standard fulfillment & shipping takes 3-5 business days after the order is placed.
Please understand that we are not responsible for lost or stolen packages.
You will receive a shipping confirmation with a tracking number via e-mail when your order ships.
You can modify your order before you receive an email for shipping confirmation. Please send an email at firstname.lastname@example.org. We’ll get back to you as soon as possible.
You can modify your shipping address before you receive an email for shipping confirmation. Please send an email at email@example.com. We’ll get back to you as soon as possible.
At this time, we are only shipping to domestic locations. We will gradually include more international shipping services in the near future.
You can choose one of two payment methods to pay for your skin care products: credit/debit card or PayPal. On the checkout page, you can choose your method of payment, which will take you to each secured payment site as listed below.
We accept Visa / Mastercard / American Express / Discover / JCB / Diners Club and China UnionPay credit and debit cards.
We collect sales tax in accordance with tax laws and regulations mandated by each state. Sales tax, if any, will be reflected in your cart at checkout.
You can use your coupon codes at checkout. On the checkout page, you can find our promo code line on top of BILLING DETAILS as [Have a coupon? Click here to enter your code]. The coupon will be deducted from your cart before shipping cost and sales tax are applied.
While we only ship to the U.S., we support processing payments in 135+ currencies, allowing you to pay in your native currency. But if you are not paying in USD, you may be charged a foreign exchange fee by your credit card company. You may also be charged a fee by your credit card company if your credit card provider is outside the U.S., regardless of the currency used.
We don’t refund basically as it’s a customized product.
But we will accept unused items in original packaging within 30 days of purchase date only if the product is:
1) different from your order.
2) an abnormal product.
3) wrong printed information on name tag.
We will refund your full amount.
Please follow steps below.
1) Please fill in the GET IN TOUCH form below or send e-mail to firstname.lastname@example.org. Be sure to include your name, order #, and reason for return.
2) Ship the items in their original boxes and packaging to the address that we send you via our response email.
3) After your return is received and inspected, we will process the refund within 2 business days; however, your card company or PayPal can take up to 10 business days to process the refund and send all funds back to your bank account.
Cancellations may be made before a shipment tracking number is e-mailed to you. If you want to cancel your order before it is shipped, please send a request via GET IT TOUCH. Please include your name, order #, and products what you want to cancel.
We do not offer exchanges on any of our products.